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Short-Staffed
By Stacy Cotter I can tell you, speaking from experience, loss hurts. We all know that being a 9-1-1 dispatcher/telecommunicator isn’t your average job. With the ups and downs, the good and bad calls,...
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Engulfed in an Instant
By Bruce Nedelka, NREMT-P, & A.J. Heightman, MPA, EMT-P On April 6, 2012, a U.S. Navy F/A-18 jet with a student pilot and trainer on board crashed into a Virginia Beach, Va., neighborhood. Photo...
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Let Them Shine
I work for an agency whose administrative tries very hard to encourage participation. They are always looking for ways to boost morale. And they like to encourage their employees to spread their wings,...
View ArticleEmergency Run Ending
Matt Lakin, News Sentinel (Knoxville, Tennessee) MORRISTOWN – Before Hamblen County had a 911 system, it had Jimmy Peoples. Peoples, the county’s first E-911 director, retired Friday. He’s overseen...
View ArticleRuggedized Computers Selection and Procurement Guide, 2012
Increasing demands on response agencies to operate while mobile and from remote locations has increased the need for computing devices that are capable of operating for prolonged periods of time in...
View ArticleAPCO Seeks Comments on Draft Standard Core Competencies and Minimum Training...
Alexandria, Va. - The Association of Public-Safety Communications Officials (APCO) International is seeking comments on a Candidate American National Standard (ANS) released today that identifies core...
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How 9-1-1 Prepares for the Olympics
By Steve Martini The Snow Basin dispatch team, with Weber Area Dispatch Center Operations Manager Kim McAllister (front left) In August, the eyes of the world turn to London, England—the host city for...
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Discretionary Actions, Such as the Decisions of Dispatchers, Not a Basis for...
Photo istock/Kuzma Below is a link to an October 26 opinion of the Tennessee Court of Appeals at Nashville in the case of Gregory v. Metro. The case arose following an auto accident that resulted in...
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Communicating: How Good Are We At It … Really?
By Dan Quedenfeld, RPL “How good is the Communications Division at communicating, really?” This was the challenge presented to the Broomfield (Colo.) Police Communications Specialists in 2010 by the...
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Why Operational Standards?
By Nathan McClure III, MPA, ENP In general, people calling 9-1-1 and requesting a response from a public safety agency are in stressful situations. And people under stress frequently do not communicate...
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